Refund policy

Returns
IZORA Online Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by IZORA. Please contact customer service to organise pre-paid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by IZORA.

Returns Policy Conditions

At IZORA we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that:

You return the item within 14 days (inclusive) from the tracked date of delivery
You produce your original IZORA invoice (receipt) when you return the item
The item is in original saleable condition:
With all original tags and any sewn labels still attached
In an unworn, unopened and unused state
A returns form is completed and accompanies your returning item(s)
If you are not able to comply with these requirements, IZORA reserves the right to refuse an exchange or refund on change of mind items. IZORA will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

Hair accessories
Earrings and Jewellery
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.

Any items returned as part of a sale or promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by IZORA, not the original full price.

Online Exchanges

Simply send us an email to : info@theizora.com, with a request to return your order and reason for the return.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your return.

Updated Jan 2026